Refund policy

RetroSpice Return and Refund Policy

Thank you for choosing RetroSpice for your clothing needs. We are committed to providing you with high-quality products and exceptional service. Please review our Return and Refund Policy, which outlines our compliance with specific countries' laws that require returns and refunds.

1. Returns/exchanges and Refunds Policy

1.1 General Policy
At Retrospice, we prioritize customer satisfaction. However, our policy is to offer returns/exchanges and refunds only in cases where it is mandated by the laws of the country in which the purchase was made. We do not offer returns/exchanges or refunds for any other reason. We also are not responsible for any losses of packages in transit unless governed by the law. Retrospice is not responsible for any custom fees and shipping delays due to customs or any courier related delays. Retrospice is not responsible for returned or undeliverable parcels due to incorrect addresses. 

1.2 Countries Requiring Returns and Refunds
The following countries have specific legal requirements for returns and refunds:

1.2.1 United States: Under the Federal Trade Commission's regulations, consumers have the right to return or receive a refund for products that are defective or not as described. We will fully comply with U.S. consumer protection laws in these cases.

1.2.2 European Union: Customers in the European Union have the right to return goods within 14 days of receiving them, for any reason. We will adhere to the EU's consumer protection laws regarding returns and refunds.

1.2.3 Australia: Australian consumers have certain statutory rights, including the right to return or receive a refund for faulty or not as described products. We will comply with Australian consumer protection laws in these situations.

2. Compliance with Applicable Laws

Our return and refund policy strictly adheres to all relevant local, state, and federal laws and regulations, including but not limited to consumer protection laws in the countries listed above. In situations where the laws of your country or region necessitate returns or refunds under certain circumstances, we will fully comply with those legal requirements.

3. Contact Us

If you believe your purchase is eligible for a return or refund under the terms mandated by your country's laws, please contact our Customer Support Team at retrospiceclothing@gmail.com. We will provide you with guidance on the specific process and requirements to initiate a return or refund.

4. Policy Updates

RetroSpice reserves the right to update this Return and Refund Policy at any time without prior notice. Any revisions will be effective immediately upon posting on our website.

By making a purchase from RetroSpice, you acknowledge and accept the terms and conditions outlined in this Return and Refund Policy. Please note that this policy is subject to the laws and regulations of your country or region and may vary accordingly. For specific information on returning or refunding a product, please contact our Customer Support Team.